FAQs

Once confirmed, your order cannot be modified or canceled. However, you have 14 days to return it free of charge to mainland France.

We are sorry for this delay, but we hope that your items have arrived in full and intact.

If the damage only concerns your package and you wish to return an item from this order, you can use any box to do so.

We are sorry for this inconvenience. We invite you to contact our customer service: here .

Check that it is not in the “Spam” folder of your mailbox.

If you have registered, you can find your invoice in your customer account. Check that the email address entered is correct.

If you still cannot find the confirmation email, contact our customer service and we will do our best to help you.

You will receive your package within 48 working hours for orders delivered in Metropolitan France.

You can track your package with your order number here.

As soon as your order leaves our warehouse, we will send you an email confirming the shipment of your package with a tracking link to follow the delivery.

If you already have your order tracking number, go to the post office website for real-time tracking: here

Once the order has been sent, it is not possible to change your delivery address.

Contact customer service as quickly as possible, so that your package can reach you contact customer service.

Additional costs will be your responsibility.

To be able to make a return, the label must not be removed and the product must not be stained or damaged.

Answer

Returns are free only for orders placed in Metropolitan France, for all orders outside French territory, the return is the responsibility of the customer.

You can pay with:

• Your Bank Card;
• Paypal.

Payment on MadameYilna.com is perfectly secure. All information provided is confidential.